We add value to a project through our deep understanding of the human behaviour, organization process and technology. The cutting edge is provided by our experience of working with leading clients and our research capabilities.

Technology is an enabler; hence our functional knowledge contributes in building a superior and optimal solution. A client has the following options.

-    Configure his/her own product using the 'Inza-CRM functionality suite' (IN-function)
-    Inza assembles the software components from its library and customizes the application for the client - saving you time and money.
-    Building a custom made application.
-    Ready- to-use application packages developed by Inza.



Technical Specifications:

iwantareply.com

A web based comprehensive feedback portal/application 'iwantareply.com' has been developed using the advanced Cold Fusion platform. This will be offered as a branded feedback service to companies. Today most companies have static web sites. With 'iwantareply.com' they need not invest in redoing their web site to provide a web/email-based feedback and the back end. They can either use 'iwantareply.com' as a feedback service directly or through their website by providing a link. 'iwantareply.com' will be a part of the comprehensive customer contact management solution offered by Inza and is diagrammatically represented below.

'iwantareply.com' can be used by companies in India & abroad. A unique feature of 'iwantareply.com' is that if the company can take reports and make updates from their office.


For more details on 'iwantareply.com' read our White paper:
Leveraging the Internet to obtain Customer Feedback.

Samabandh:

Sambandh is an Intelligent Response Management software, developed by Inza CRM Tech Ltd., which helps in handling customer responses in an efficient manner.

Features:
·    The software incorporates all the common problems / queries experienced by the consumers and have pre-defined replies to them.
·    Based on the key word search the software is capable of generating on the spot replies. What's more, apart from the standard replies the software can also generate customized replies.
·    The software enables tracking of complaints.
·    The software is capable of handling multiple products and services simultaneously.
·    The software enables analysis of the inputs received and helps in generation of reports for reference purpose.
·    And above all, Sambandh can handle queries and respond in 11 different Indian languages. For this purpose, Srilipi, the Indian language font package needs to be loaded in the system.


Technical details:
·    The front end is designed in Visual basic.
·    The database can either be in SQL Server or in Microsoft Access.


The various facilities (could hyperlink to features of product)that have been built into Sambandh render it highly user friendly and easy to use. This also reduces the number of man-hours required for Customer Relation Management. Sambandh, the interactive CRM software, sets out to effectively handle all the customer-related issues in a cost-effective manner. What's more Inza has been using Sambandh very successfully and effectively for the last two and half years.


Integrated Customer Relations Management software:

The value of deepening existing relationships has acquired new dimensions in today's context. The cost of acquiring a new customer is often two to three times the cost of enhancing an existing relationship with a satisfied customer. Therefore an increased need for a consistent and effective way of responding to the consumers at all times is felt.
ICRMS, the intelligent software, is not only useful in Response Management but is also capable of Customer Database Management and Flexible Report Generation as well as effective Campaign Management.

Response Management

• The software incorporates all the common problems / queries experienced by the consumers and have predefined replies to them.
• Based on the key word search the software is capable of generating on the spot replies, which can be standard or customized replies. These replies can be sent automatically through e-mail apart from regular mail. It facilitates the customer service associate to provide the relevant information while handling the customer feedback even on the telephone.
• The software enables tracking of complaints and prompts for follow up action. With the help of ICRMS, the supervisor can assign ownership either department wise or individually, can track the status of the complaint at any point of time, fix targets and effectively monitor the productivity of the team to improve customer satisfaction.
• This software is capable of handling multiple products and services simultaneously by multiple users.

Customer Database Management

• The customer database structure is designed so as to capture personal information of each customer, including address, phone number, interests, hobbies, preferences etc. over a period of time and over multiple transactions.
• ICRMS enables tracking the history of past transactions as well as viewing of past information of the customer in the database, while attending to the current complaint.
• ICRMS is highly user friendly and the database is easily updateable.

Campaign Management

ICRMS can generate mailing lists based on the demographic and psychographic profile of the consumer. This information is useful for planning various customer loyalty programs and campaigns.

Reports:

ICRMS can generate flexible reports that can be used to track the trends in consumption patterns, detect flaws in particular batch of products, draw the profile of consumers and much more.

Technical details:

• The front end is designed in Visual basic.
• The database can either be in SQL Server or in Microsoft Access.

© 2001 Inza CRM Ltd.